Terms of service

Last updated: 3 June 2026

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from [EARLYBIRD SYDNEY PTY LTD] (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

We sell health supplements and skincare products for personal use only. All products are subject to availability and we reserve the right to limit quantities or discontinue products at any time.

2. Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old, or have permission from a parent or legal guardian.
You are legally capable of entering into a binding contract under Australian law.

3. Product Information & Accuracy

We take reasonable care to ensure all product descriptions, images, pricing, and information are accurate. However:

Minor variations in packaging or appearance may occur.
Product information is not intended to replace medical advice.

We reserve the right to correct errors or update information at any time without notice.

4. Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a healthcare professional before using supplements, especially if pregnant, breastfeeding, taking medication, or managing a medical condition.

5. Orders & Payments

All prices are listed in AUD unless otherwise stated.
Payment must be made in full at the time of purchase.
We reserve the right to cancel or refuse any order at our discretion, including suspected fraud or pricing errors.

6. Shipping & Delivery

Delivery times are estimates only and may vary due to external factors beyond our control. We are not responsible for delays caused by postal services, customs, or unforeseen events.

Risk of loss passes to you once the order has been delivered to the nominated address.

7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

We comply fully with the Australian Consumer Law, which provides guarantees that cannot be excluded. Change-of-mind returns may be accepted within 14 days, subject to conditions outlined in our Returns Policy.

8. Use of Website

You agree not to:

Use the website for unlawful purposes
Interfere with the site’s security or functionality
Copy, reproduce, or exploit website content without permission

All content remains the intellectual property of [EARLYBIRD SYDNEY PTY LTD] unless otherwise stated.

9. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages arising from use of our website or products.
Our liability is limited to the amount paid for the product or the remedy required under Australian Consumer Law.

Nothing in these Terms excludes rights that cannot be excluded under law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal information.

11. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately once published on our website. Continued use of the site constitutes acceptance of the updated Terms.